A complete form is not a correct answer
You still check the values and decisions that need judgment.
Not customer results. This is the process itself, before and after.
Receipt collection
The receipt, its source and the question about it stay together.
Dropie handles the steps between collecting details and filing the signed copy. Your client gets one link.
Illustrative process example. Adapt the steps and approvals to your team.
Before
How the process runs today
Receipts arrive as photographs in separate emails. Someone sorts them into folders and reads each amount. A payment marked supplies needs a question to the client. The answer arrives on another thread, away from the receipt.
The anatomy
Every handoff, and what sends it backwards
Read the last column first. That is where the chasing starts.
| # | Who | What happens | Where it waits | What sends it back |
|---|---|---|---|---|
| 1 | Your team | Sends a document list by email | The client's inbox | The list does not fit this client |
| 2 | Client | Sends some of the documents | Your team's inbox | Nobody can see what is missing |
| 3 | Your team | Checks the file and chases the rest | Until someone opens the file | A document is missing or unreadable |
| 4 | Accountant | Reads and codes each receipt | The coding queue | An unclear payment needs the client |
What was built
The same process, with the chasing taken out
The highlighted rows still need a person. That is the point.
| # | What runs | What a human does | What the client sees |
|---|---|---|---|
| 1 | One link goes out with the list for this client. | Nothing | Their list and what is still outstanding |
| 2 | Required fields and documents are checked before submission. | Nothing | What is missing before they send |
| 3 | Values are read with confidence and page references. | Nothing | Their submission on the same link |
| 4 | Uncertain receipts reach one review queue with their sources. | Codes the ambiguous ones | The questions that remain open |
| 5 | The checked records are filed against the client. | Nothing | The records in their room |
Five steps. One of them is a person.
Functions used
Read the workflow as JSONThe run
Receipt collection
A diagram of these steps. Your approval points remain visible.
Receipt collectionCompleted
- One link goes out with the list for this client.Completed
- Required fields and documents are checked before submission.Completed
- Values are read with confidence and page references.Completed
- Uncertain receipts reach one review queue with their sources.Human approvalCodes the ambiguous ones
- The checked records are filed against the client.Completed
Human approval
The highlighted rows still need a person. That is the point.
Not customer results. This is the process itself, before and after.
What it refuses to do
What we would check before turning it on
The unreadable scan
The client still needs to send a readable copy. The process shows where that stops the file.
Related processes
In the same industry, or using the same functions.
Accounting
Year end document collection
The work is the accounts. The year is the chasing.
See the process
Every business
Collecting client data
One link instead of the spreadsheet nobody understands.
See the process
Every business
Approving and signing
The right draft, the right approver, then the signature.
See the process
One process is a good place to start
Choose one task you would like to stop chasing. Build it with your documents, on your terms.