Terms of Service

1. Introduction and Acceptance

1.1 Agreement to Terms

These Terms of Service (“Terms,” “Agreement”) constitute a legally binding contract between you (“User,” “Customer,” “you”) and Dropie s.r.o. (“Company,” “dropie.io,” “we,” “us”) governing your use of the dropie.io platform (the “Service”).

This Agreement is governed by:

• Act No. 513/1991 Coll. (Commercial Code - Obchodny zakonnik)
• Act No. 40/1964 Coll. (Civil Code - Obciansky zakonnik)
• Act No. 250/2007 Coll. on Consumer Protection
• Act No. 102/2014 Coll. on Consumer Protection in Distance Contracts
• Act No. 22/2004 Coll. on Electronic Commerce
• Regulation (EU) 2016/679 (GDPR)

BY USING THE SERVICE, YOU AGREE TO THESE TERMS. If you do not agree, do not use the Service.

1.2 Company Information

1.3 Eligibility

To use the Service, you must:

• Be at least 18 years old (or 16 with parental consent for limited use)
• Have legal capacity to enter contracts under Slovak law
• If acting for an organization, be authorized to bind it to these Terms
• Not be subject to sanctions or trade restrictions

1.4 Consumer Rights Notice

2. Description of Service

2.1 Service Overview

dropie.io provides:

• Document Management - Secure storage, organization, and sharing
• Data Rooms - Virtual spaces for controlled document access
• Electronic Signatures - Legally valid digital signing (eIDAS compliant)
• Forms and Workflows - Custom forms and automated document generation
• Client Portals - Branded portals for external collaboration
• AI Features - Document analysis and intelligent assistance

2.2 Service Tiers

Current pricing: https://dropie.io/pricing

2.3 Service Modifications

We may modify the Service with:

• New features: No notice required
• Material changes: 30 days' notice
• Feature removal: 90 days' notice where feasible
• Price changes: 30 days' notice

3. Account Registration and Security

3.1 Account Creation

You must provide:

• Valid email address
• Full legal name
• Secure password
• Company information (for business accounts)

You agree to provide accurate information and update it when changes occur.

3.2 Account Security

Your Responsibilities:

• Maintain password confidentiality
• Use strong passwords (minimum 12 characters recommended)
• Enable two-factor authentication
• Report unauthorized access immediately to support@dropie.io
• Not share credentials

You are responsible for all activities under your account. We are not liable for unauthorized access due to your failure to protect credentials.

3.3 Account Suspension and Termination

We may suspend your account for:

• Violation of these Terms
• Non-payment (after notice)
• Security concerns
• Legal requirements

We will notify you of suspension and provide opportunity to remedy (unless prohibited by law or immediate risk exists).

4. Subscription and Payment

4.1 Pricing

• Prices available at https://dropie.io/pricing
• Prices in EUR unless otherwise stated
• Prices exclude VAT (DPH) - added based on applicable rate
• Slovak VAT rate applies to Slovak customers

4.2 Payment

• Payments processed by Rainex
• Credit cards and other methods accepted
• Payments due in advance
• Automatic renewal unless cancelled

4.3 Invoicing

Per Slovak Act No. 222/2004 Coll. on VAT, we issue invoices containing:

• Our company details (ICO, IC DPH)
• Invoice number and date
• Service description
• Price breakdown (net + VAT)
• Your details (if business customer)

4.4 Non-Payment

4.5 Price Changes

• 30 days' notice before price increase
• Current price honored until renewal
• You may cancel if you don't accept new pricing

4.6 Consumer Withdrawal Right

4.7 Refund Policy

5. User Content

5.1 Ownership

You retain all ownership rights to your content. We do not claim ownership of your documents, files, or data.

5.2 License Grant

You grant us a limited license to:

• Store and process your content
• Display content to authorized users
• Create backups
• Provide AI analysis (when you request it)

This license is solely for providing the Service and terminates when you delete your content.

5.3 Content Restrictions

You may not upload content that:

• Violates Slovak or EU law
• Infringes intellectual property rights
• Contains malware or malicious code
• Is defamatory, obscene, or illegal
• Violates third-party rights

6. Electronic Signatures

6.1 Legal Framework

Our electronic signature service complies with:

• Regulation (EU) No 910/2014 (eIDAS)
• Act No. 272/2016 Coll. on Trust Services (Zakon o doveryhodnych sluzbach)

6.2 Legal Validity

Electronic signatures have legal validity under Slovak law:

• Simple Electronic Signature (SES): Admissible as evidence
• Advanced Electronic Signature (AES): Enhanced legal standing with unique identification

Under eIDAS Article 25, electronic signatures cannot be denied legal effect solely because they are electronic.

6.3 Limitations

Certain documents under Slovak law may require:

• Notarial deed (notarska zapisnica)
• Officially certified signature (uradne overeny podpis)
• Qualified electronic signature with qualified certificate

Examples: Real estate transfers, certain corporate documents, wills.

Consult a Slovak lawyer for documents with specific formal requirements.

6.4 Audit Trails

We maintain audit trails for minimum 10 years per Act No. 272/2016 Coll., including:

• Signer identification
• Timestamps
• IP addresses
• Document hashes
• All signing events

7. AI Features

7.1 Description

AI features include document analysis, field detection, OCR, and intelligent suggestions.

7.2 Limitations

• AI outputs may contain errors
• AI is not a substitute for professional advice
• You must review all AI outputs
• AI features are provided “as is”

7.3 Data Processing

• AI processing only when you request it
• Content not used for AI training
• Processed by Anthropic under DPA
• Subject to our Privacy Policy

8. Intellectual Property

8.1 Our Rights

The Service (software, design, documentation) is owned by Dropie s.r.o. and protected by:

• Copyright (Act No. 185/2015 Coll.)
• Trademark rights
• Trade secrets

8.2 Your License

We grant you a limited, non-exclusive, non-transferable license to use the Service per these Terms.

8.3 Restrictions

You may not:

• Copy, modify, or reverse engineer the Service
• Remove proprietary notices
• Use our trademarks without permission
• Resell or redistribute access
• Build competing products using the Service

9. Acceptable Use

9.1 Prohibited Activities

You may not use the Service to:

• Violate any law (Slovak, EU, or applicable international)
• Commit fraud or financial crimes
• Harass, defame, or harm others
• Distribute malware
• Attempt unauthorized system access
• Circumvent security measures
• Violate export controls

9.2 Resource Usage

Use the Service reasonably. Excessive use may result in:

• Request to upgrade
• Temporary restrictions
• Additional charges

10. Warranties and Disclaimers

10.1 Our Warranty

We warrant that:

• The Service will perform substantially as described
• We have rights to provide the Service
• We implement reasonable security measures

10.2 Disclaimer

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF:

• MERCHANTABILITY
• FITNESS FOR PARTICULAR PURPOSE
• ERROR-FREE OPERATION

10.3 Consumer Rights

For consumers under Slovak law, statutory warranty rights under Act No. 250/2007 Coll. and Civil Code are not affected. You have the right to remedy for defects in services.

10.4 No Professional Advice

The Service is a technology platform. We do not provide:

• Legal advice (pravne poradenstvo)
• Tax advice (danove poradenstvo)
• Financial advice

Consult licensed professionals for such matters.

11. Limitation of Liability

11.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR:

• Indirect, incidental, or consequential damages
• Loss of profits or business opportunities
• Loss of data
• Business interruption

11.2 Liability Cap

Our total liability shall not exceed:

• Fees paid in the 12 months preceding the claim, OR
• EUR 100 (whichever is greater)

11.3 Exceptions

These limitations do NOT apply to:

• Death or personal injury from negligence
• Fraud or fraudulent misrepresentation
• Liability that cannot be limited under Slovak law
• Gross negligence (hruba nedbanlivost) or willful misconduct (umysel)

11.4 Consumer Rights

For consumers, statutory liability provisions under Slovak Consumer Protection Act cannot be waived. Nothing in these Terms limits your statutory consumer rights.

12. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of the Service
• Your content
• Your violation of these Terms
• Your violation of third-party rights

This obligation does not apply to consumers for claims not caused by their intentional or negligent conduct.

13. Term and Termination

13.1 Term

These Terms are effective until terminated.

13.2 Your Termination

You may terminate by:

• Cancelling subscription in Settings
• Deleting your account
• Contacting support@dropie.io

Consumer withdrawal rights apply per Section 4.6.

13.3 Our Termination

We may terminate:

• For cause: Immediately upon material breach
• For convenience: 30 days' notice with pro-rata refund

13.4 Effect of Termination

Upon termination:

• Your access ends
• Export your data before termination
• Data deleted per retention policy
• Electronic signatures retained per legal requirements

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the Slovak Republic.

14.2 Informal Resolution

Before formal proceedings, contact us at support@dropie.io. We will attempt to resolve disputes within 30 days.

14.3 Jurisdiction

Disputes shall be resolved by the courts of the Slovak Republic with jurisdiction determined per Civil Procedure Code (Act No. 160/2015 Coll.).

For consumers: You may bring proceedings in your place of residence.

14.4 Alternative Dispute Resolution (ADR)

15. Service Level Agreement

15.1 Availability

15.2 Support

16. General Provisions

• Entire Agreement: These Terms, Privacy Policy, and Cookie Policy constitute the entire agreement
• Severability: If any provision is invalid under Slovak law, it shall be modified or severed; remaining provisions continue in effect
• Waiver: Our failure to enforce any right does not waive that right
• Assignment: You may not assign these Terms without our consent. We may assign freely
• Force Majeure: Neither party is liable for delays caused by circumstances beyond reasonable control
• Language: These Terms are in English. In case of discrepancy with Slovak legal requirements, Slovak law prevails

17. Changes to Terms

We may modify these Terms with:

• Material changes: 30 days' email notice
• Minor changes: Updated date, posted on website

If you disagree with changes, you may stop using the Service, cancel subscription, or delete your account. Continued use after effective date constitutes acceptance.

18. Contact Information

For questions about these Terms of Service, please contact us:

BY USING DROPIE.IO, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. These Terms are provided in English for international accessibility. In case of any discrepancy with Slovak law, the applicable Slovak legal provisions shall prevail.