Support & Help

We're here to help you get the most out of Dropie. Find the right support channel for your needs.

Browse our comprehensive documentation for guides, tutorials, and reference material.

Find quick answers to common questions about features, security, and pricing.

Solutions to common issues with forms, signatures, uploads, and account access.

Contact our support team directly for personalized assistance.

Support by Plan

Plan	Support Level	Response Time	Features
Starter	Email Support	Within 48 hours	Email support, Documentation access, Knowledge base
Professional	Priority Email Support	Within 12 hours	Priority email support, Documentation access, Knowledge base
Business	Priority Support	Within 4 hours	Priority email support, Documentation access, Knowledge base, Onboarding assistance
Elite	Premium Support	Within 1 hour	Premium support, Documentation access, Knowledge base, Dedicated onboarding, Account manager
Enterprise	Dedicated Support	Custom SLA	Dedicated support team, Custom SLA, Priority escalation, Dedicated account manager, Custom training

For the best support experience, please include:

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