Frequently Asked Questions

Dropie is an AI-powered document automation platform that helps businesses process, extract, and manage data from documents automatically. Simply upload your documents, and our AI extracts relevant information, routes it through customized workflows, and integrates with your existing tools.

Getting started is easy! Sign up for a free trial, connect your document sources (email, cloud storage, etc.), create your first workflow using our templates, and start processing documents. Our onboarding wizard guides you through each step.

No technical skills required! Dropie is designed for business users with an intuitive drag-and-drop interface. However, developers can leverage our API for advanced integrations and customizations.

New accounts start with a 14-day Professional trial. No credit card is required. After the trial, choose Professional, Business or a custom Enterprise plan. See Pricing for the current limits.

Dropie can process virtually any document type including PDFs, Word documents, Excel spreadsheets, images (JPG, PNG), emails, and even handwritten documents. Our AI adapts to various formats and layouts.

Our AI achieves high accuracy on most document types. The accuracy depends on document quality and complexity. The system continuously learns and improves from corrections, increasing accuracy over time.

Absolutely! You can create unlimited custom workflows using our visual workflow builder. Start with templates for common use cases (invoices, contracts, forms) or build from scratch. Add conditions, approvals, and integrations as needed.

Yes. Connect an MCP-compatible AI assistant to Dropie and describe what should happen. Through MCP (Model Context Protocol), the assistant can build the steps in Dropie within the permissions you grant. You check the result and decide when to run it.

Dropie integrates with popular tools like Salesforce, QuickBooks, Google Workspace, Microsoft 365, Slack, Zapier, and more. We also provide webhooks and a REST API for custom integrations.

Yes! Dropie supports document processing in over 50 languages including English, Spanish, French, German, Chinese, Japanese, and more. Language detection is automatic.

Documents are encrypted at rest and in transit. Access, retention and advanced security options depend on your plan. The Security and trust page lists the controls and certification status.

You can choose your data residency from our available regions. Our infrastructure is enterprise-grade with high availability.

Only you and authorized users in your organization have access to your documents. Our staff cannot access your data except for troubleshooting with your explicit permission. All access is logged and auditable.

Yes, Dropie offers enterprise-grade security with AES-256 encryption and GDPR compliance that can be used by healthcare organizations for document automation. Contact us to discuss your specific requirements.

Professional includes 5 team users and Business 15, with extra users billed monthly. Enterprise includes unlimited users. Compare the published limits and monthly or annual prices on Pricing.

The Pricing page lists plan limits and four optional add-ons: extra storage, API and webhooks, bulk AI processing and onboarding. Discuss any custom Enterprise scope before choosing a contract.

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, and downgrades apply at the next billing cycle. No long-term contracts required.

Yes! We offer 50% discount for qualified nonprofit organizations. We also have special pricing for educational institutions and startups. Contact our sales team for details.

API and webhooks are an add-on for Professional and Business, and included with Enterprise. Ask the team to confirm usage limits for your integration.

Yes! You can upload multiple documents at once via the web interface (up to 100 files) or use our API for larger batches. Bulk processing maintains the same accuracy and features as individual processing.

Webhooks allow real-time notifications when events occur (document processed, workflow completed, etc.). Configure webhook URLs in your settings and we'll POST event data in JSON format.

Enterprise can scope private-cloud hosting and EU data residency. Contact the team to review your hosting and security requirements.

Go to Settings → Team Management to invite team members. You can assign roles (Admin, Editor, Viewer) and set permissions. Included seats depend on your plan, with larger team capacity available on higher tiers and Enterprise.

Yes, you can export all your data at any time. Export individual documents, bulk export via the dashboard, or use our API. Exports include original documents, extracted data, and audit logs.

When you cancel, your account remains active until the end of the billing period. You can export all data during this time. After cancellation, data is retained for 30 days before permanent deletion.

Use support@dropie.io or the contact form. Professional has standard support, Business priority support with a 12-hour response, and Enterprise a dedicated customer success manager and agreed service levels.